NSI Infinium Global Pvt. Ltd. offers 30 days replacement guarantee for all products sold on shop.airtel.com. Customers may notify us of any damage or defect within 30days from the date of delivery. NSI Infinium Global Pvt. Ltd. will replace the defective product with a brand new product at no extra cost.
NSI Infinium Global Pvt. Ltd. will try to replace the specific product ordered. However, the company reserves the right to offer an alternate product in case the product is out of stock/ production.
The 30days replacement guarantee is valid only in cases of manufacturing defects and transport damages and is invalid in cases of damages due to normal wear & tear and negligence on part of the customer.Should customers come across any issue with such products, they are advised to contact customer service within 2 working days, failing which we may decide not take a request for replacement.